Justin went out of his way to help me. I had no way to get the van home, so he arranged to personally deliver it to my house. Now if the van is as good as the service , I’ ll be really satisfied.
My engine on my 2014 Sorento "bit the dust" out of nowhere. I broke down on 376 on a very cold evening, and of course, my battery decided to die too. While this event was unfortunate, I have nothing but positive things to say about the aftermath. Turns out, my engine needed replaced, and with Kia's extensive warranty, I was able to get it replaced for free, no questions asked. The staff was able to replace is within 2 days. Paul, the service manager, was nothing but friendly and helpful. If you are in the market for a car, please check out Kia ...
Service that goes above and beyond!Out of the blue the engine in my 2013 kia optima failed. It had never made a noise and suddenly.im stranded on the highway with my baby. While calling to get a service recipt so that i could prove no neglect had taken place they informed me my car- that i purchased else where- had a life time warranty. I went from needing to pay $5000 to $0 with a rental car included. I know where my next car purchase will come from.
Had major engine issues that needed to be repaired. I assumed thaht it would be at least 3 to 4 days in the shop. My appointment was for Monday at 9:00. To my surprise, it was done and ready for pickup on Tuesday morning. All repairs were done and minor issues taken care of.
Took my car in on the 13th with the horn not working and needing a transmission update ( 2021 Seltos). My salesman Steven was able to get me a loaner vehicle as they had to order in a new horn. Only issue was the horn not showing up till Saturday, so I had the loaner until the 19th. All said it was a good experience
Took over week and a 1/2 to take Ownership of my Kia. For some reason the dealership did not have the title for the car I had to wait. Then I had to wait for them to make copies of it which took more days.
Great advisors and quick service department. I had a coupon from them with a great discount on oil change and tire rotation. Did a nice job of washing my car
Once again had a great service experience at #1 Cochran. I took my car for an oil change at 2 p.m. on a Saturday and was finished in a little over 40 minutes with a serviced and sparkling clean car.
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